How a $10B Flooring Manufacturer Turned a Single Retailer’s Quality Mandate Into Governance Across 62 Factories
What started in 2019 as a response to one buyer’s vendor requirements became a multi-module quality and compliance program spanning inspections, responsible sourcing, supplier management, and lab testing, across factories in China, India, Turkey, Egypt, and the Netherlands.
What’s Inside
- How inspection digitization for one customer expanded into governance across the full supplier base
- What changed in the defect rate since AI-based factory risk scoring went live
- How production volume grew relative to inspector headcount from 2019 to 2025
- Where the paper-based reporting actually disappeared, region by region
- What pushed the manufacturer to add Lab Testing as its most recent module
